FAQ
GENERAL QUESTIONS
I am new to the clinic. What should I book for my first visit? If you are unsure where to start, I recommend booking a consultation first. This allows me to assess your skin, discuss your goals, and create a personalized treatment plan. •For skin concerns such as acne, aging, pigmentation, and sensitivity: Book a Consultation or Custom Facial. •For skin rejuvenation and collagen stimulation: Skin Needling is a great option. •For unwanted hair: IPL Hair Removal provides a long-term reduction in hair growth. If you are still unsure, feel free to send a message or email, and I will guide you.
SKIN NEEDLING QUESTIONS
What are the benefits of skin needling? Skin Needling, also known as Collagen Induction Therapy, is a powerful treatment that helps with: •Boosting collagen and elastin production for firmer skin •Reducing acne scars, fine lines, and pigmentation •Strengthening the skin barrier for long-term skin health
Does skin needling hurt? No, my technique ensures a comfortable experience without the need for numbing. Most clients describe it as a mild prickling sensation but find it very tolerable.
How many sessions will I need? Results vary, but most clients need three to six sessions spaced four to six weeks apart for optimal results. We will discuss a personalized plan in your consultation.
PEEL TREATMENT QUESTIONS
What are the benefits of peels? Peels help to resurface and renew the skin, addressing concerns such as: •Acne and congestion •Pigmentation and uneven tone •Fine lines and dullness I use customized, professional-grade peels that are tailored to your skin’s needs, ensuring gentle yet effective results.
Will I peel after my treatment? Not always. Peeling depends on the type of peel and your skin. Some peels cause mild flaking, while others work beneath the surface with no visible peeling. Either way, they are working to renew your skin.
IPL HAIR REMOVAL QUESTIONS
How many sessions will I need for IPL hair removal? Most clients need six to ten sessions spaced four to six weeks apart for best results. Hair grows in cycles, so multiple treatments are needed to target all follicles effectively.
Is IPL hair removal painful? Most clients find IPL very tolerable. It feels like a quick, warm snapping sensation, and if needed, the settings can be adjusted for comfort.
BOOKING & CANCELLATION POLICIES
What is your booking and cancellation policy? To ensure fairness for all clients, the following policies apply: •All bookings at Nya Beauty Skin Clinic require a 50 percent deposit at the time of booking. This amount is held as credit on your account for your appointment. •Cancellations with less than 24 hours’ notice will result in the deposit being forfeited and charged as a cancellation fee. •No-shows will be billed 100 percent of the appointment cost. This policy helps keep appointment times available for those who truly need them. If you need to reschedule, please provide at least 24 hours’ notice to avoid fees.
GIFT VOUCHER POLICY
Do you offer gift vouchers? Yes, Nya Beauty Skin Clinic offers gift vouchers that can be used on both treatments and skincare products. •Gift vouchers are valid for three years from the date of purchase. •Vouchers can be redeemed for treatments and retail products. •Vouchers cannot be redeemed or replaced after the expiry date. •Nya Beauty Skin Clinic is not responsible for lost or stolen vouchers and will not replace them. •Gift vouchers are non-refundable and cannot be exchanged for cash. Gift vouchers are available in-clinic and online for purchase.
SKINCARE & RETAIL PRODUCTS
What skincare brands do you stock? At Nya Beauty Skin Clinic, I only stock professional, results-driven skincare that I personally trust and recommend. •LIT Skin LED At-Home Masks – LED light therapy for glowing, healthy skin at home. •HL Skincare – Science-backed formulas for skin health and rejuvenation. •Prologic Skincare – Barrier-focused, corneotherapeutic skincare. •Simka Omega 3 Supplements – Supporting skin health from within. •Cosmedix Skincare – High-performance, clean skincare with active ingredients. •Aspect Skincare – Australian-made, clinically effective skincare solutions. •Skin-Friendly Makeup & SPF – Curated to be gentle and beneficial for the skin. If you are unsure which products are right for you, I can recommend the best options tailored to your skin’s needs.
PRE & POST-TREATMENT CARE
What should I do before my first treatment? To get the best results from your treatment: •Arrive with clean skin (no makeup, fake tan, or heavy skincare). •Avoid sun exposure, retinol, and active skincare for a few days before certain treatments. •Stay hydrated and follow any pre-care instructions provided before your appointment. If you are unsure about anything, please ask before your appointment.
How should I care for my skin after my treatment? Post-care is key to achieving great results. Depending on the treatment, I will provide personalized aftercare instructions, but general guidelines include: •Avoid sun exposure and wear SPF daily. •Be gentle with your skin—no harsh scrubs or active ingredients for a few days. •Keep the skin hydrated with soothing products recommended for your skin.
OTHER QUESTIONS?
If you have any more questions, feel free to reach out via DM, email, or ask at your next appointment. I am always happy to help.